Advanced tier · Lakeshore Dental

Operations

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Friday, May 23

Today at Lakeshore

New patient requests today
0 +55%
vs. last 7 days · 4 from voice after-hours
LIVE Today's chairs via PMS + scheduling
0booked today
0recalls due
0no-show rate
0avg response

Inbox 3 to confirm

  • NEW2:48 AM
    After-hours caller · new patient
    Voice agent took a pain call overnight (8/10), paged Dr. Patel on the emergency rotation. Root-canal eval held.
    Today · 8:30 AM
  • NEW11:38 PM
    N. Okonkwo · new patient
    After-hours voice booking for a cleaning. New patient — first visit is 60–75 min; routed to Sarah for hygiene.
    Tue · 10:00 AM
  • NEW9:15 AM
    R. Mendes · recall
    Replied to the D14 recall nudge; wants an Invisalign consult too. Matched to Dr. Okafor, consent on file.
    Thu · 2:00 PM

Live monitoring 24/7 voice line

LIVE Voice agent uptime · today
0uptime
0calls handled
0avg latency
0escalated
VOICE2:48 AM · after hours
After-hours pain call · 3m 22s · escalated
Caller: Lower-right molar, can’t sleep, about an 8. · Concierge: Eight is significant — ibuprofen 400 mg with food if you can. Dr. Patel’s on emergency rotation; I’m paging her now. · → Dr. Patel called back at 3:01 AM, 8:30 root-canal eval held.
AODA-accessible IVR · PIPEDA-safe · de-identified in logs

At a glance

Recall sends
0
+24
Voice calls
0
3 escalated
Quota
0 / 1,000
78%
RCDSO
0
All passing
Multi-clinic SaaS, EHR-aware AI & per-clinic billing Custom build →
Live demo. Tap Confirm on a request — or wait a moment for a new one to arrive from the voice line — to see what RautingTech does behind the scenes.
Concierge uptime
99.97%
30d · 1.2s avg latency
Voice triage
99.99%
Today: 18 calls · 0 drops · 3 escalated
SMS recall delivery
96.3%
312 sent / mo
RCDSO compliance
100%
All copy passing
New leads (24h)
14
3 urgent · 4 from voice after-hours
Conversations / mo
782 / 1,000
78% of envelope
Recall sends
312
+24 vs. last month
Audit score
All green
Q1 2026 · April 15
24/7 voice triage

Voice agent transcripts 18 calls today · 3 escalated

2:48 AM · After hours · Caller (416)***-3781 3m 22s · escalated
Caller: I have terrible pain in my lower right molar, can't sleep.
Concierge: Sorry to hear it. On a scale of 1–10, how bad is the pain?
Caller: Maybe an 8.
Concierge: Eight is significant. Take ibuprofen if you can — 400 mg every six hours, with food. We open at 8 AM, but Dr. Patel is on emergency rotation tonight. I'm paging her — she'll call you back within 15 minutes. Best number?
Caller: 416-***-3781.
→ Escalated to Dr. Patel · she called at 3:01 AM, prescribed antibiotics, scheduled 8:30 AM root canal eval
11:38 PM · After hours · Caller (647)***-9211 2m 04s · resolved
Caller: Hi I want to book a cleaning for next week.
Concierge: New patient or existing?
Caller: New.
Concierge: Welcome. New-patient first visits are 60–75 minutes. Tuesday 10 AM with Dr. Patel works — she's our anxious-friendly clinician. Or Thursday 2 PM with Sarah for hygiene first.
Caller: Tuesday 10 with Dr. Patel.
Concierge: Locked. Sending the confirmation by SMS plus the new-patient form. Insurance carrier?
SMS / email drips

Active sequences

6-month recall
Day 0 due reminder → D14 nudge → D30 phone call
SMS + Email
312 sends / mo
Active
Post-treatment follow-up
D+1 care check → D+7 → D+14 review request
SMS + Email
84 sends / mo
Active
Pre-visit prep
D-3 carrier confirm → D-1 parking + expectations → day-of directions
SMS + Email
52 sends / mo
Active
RCDSO compliance review

RCDSO advertising review · this week

✓
Education post: "I haven't been in 5 years" — checked against RCDSO advertising standards (no "best", no superlatives, no comparative claims)
Apr 26Cleared
✓
IG post: Whitening pricing — testimonials reviewed for compliance, no individual results claims
Apr 27Cleared
!
Newsletter: "leading dentist in Mississauga" — flagged: superlative claim not supported by evidence
Apr 29Soften
✓
PIPEDA check: No PHI in the Maître d' transcript export — full audit clean
Apr 30PIPEDA pass

Quarterly audits — Q1 2026

Security
All green
SSL, CSP, dependencies, no exposures
SEO
+18 keywords
"anxious dentist toronto", "lakeshore invisalign"
PIPEDA
Pass
No PHI in AI logs · purge policy enforced

Live conversations & voice

    Advanced admin scope

    Voice transcripts, SMS recall sequences, RCDSO + PIPEDA compliance review, 24/7 monitoring, quarterly audits, 2-hour SLA. Custom turns this into multi-clinic SaaS — central provider rosters, EHR-aware AI, per-clinic billing.

    See Custom admin →