Friday, May 23 · Yorkville
Today at Yorkville
Tonight's bookings
0
+12%
LIVE Yorkville service via POS + group CRM
0covers
0tables open
0VIPs this mo
0voice calls
Inbox 3 to confirm
-
É. Tremblay · Party of 6Brokerage celebration · two bottles Vermentino. 14 visits across Yorkville + Distillery.Tonight · 9:45 PM
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D. Patel · Party of 2First-time guest at Yorkville · concierge note attached.Tonight · 7:00 PM
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R. Okafor · Party of 4Anniversary · vegetarian flag. 12 visits group-wide, prefers window alcove.Tonight · 7:30 PM
Group context 4 locations
Operating as Yorkville
Local edits stay local — hours, agent persona, blog drafts. The menu library, wine library, VIP CRM & audit trail are shared from Group HQ across all 4 locations.
Yorkville · North · Distillery · Lakeshore
At a glance
Bookings
0
tonight
Quota
0
86% of 2.5k
VIPs
0
group-tracked
Voice
0
3 escalated
L. Nguyen · Party of 3
Voice agent took this after-hours. Gluten-free, prefers the patio.
Sun · 6:00 PM
Live demo. Tap Confirm on a booking, or Switch location, to see how the multi-tenant console works behind the scenes.
Tonight's bookings
23
2 anniversaries · 1 pre-theatre group
Conversations / mo
2,160 / 2,500
86% of envelope · location quota
Voice calls today
14
3 escalated
VIP guests this month
52
Tracked across all locations
Multi-tenant aware
You're managing Yorkville
Local edits stay local — Yorkville hours, agent persona, blog drafts. Group resources (menu library, wine library, brand assets, audit trail, AI evals) are shared from HQ. Switch to another location with the dropdown above; switch to HQ-level operations here →
Tonight's bookings · Yorkville 23 covers
5:30
M. & J. Bellini Anniversary · window alcove · vegetarian flag
2
VIP+
Confirmed5:45
Mirvish theatre group Pre-theatre prix-fixe · curtain 8 PM
8
—
Confirmed6:30
Tomasini family Birthday for 8-year-old · tree nut allergy
5
VIP
Confirmed7:00
D. Patel First-time guest · concierge note
2
—
Need confirm7:30
R. Okafor Anniversary · vegetarian flag
4
VIP+
Confirmed8:30
Aman Patel + 4 "Tasting menu · we'll let chef pick"
5
VIP
Confirmed9:45
É. Tremblay party Brokerage celebration · two bottles Vermentino
6
—
Confirmed
VIP CRM · group-wide
VIP guests · group-tracked
R. Okafor 12 visits · all locations · prefers window alcove
$1,840 LTV
ActiveA. Patel 8 visits · Yorkville+North · "let chef pick"
$2,420 LTV
ActiveÉ. Tremblay 14 visits · Yorkville+Distillery · brokerage events
$3,820 LTV
ActiveM. Bellini 4 visits · Yorkville · vegetarian, anniversary May 2
$640 LTV
Tonight
Per-tenant agent persona
Yorkville Maître d' · persona
tenant_id: "yorkville"
voice: "warm, formal, 36 years on the floor"
tone_anchors: ["measured", "italian-inflected", "host-first"]
never_say: ["best in the city", "like family"]
escalate_to: "liz@bellaria-yorkville.example"
audit_log: enabled
eval_suite: "hospitality-pricing-accuracy, allergen-tagging, refund-policy"
voice: "warm, formal, 36 years on the floor"
tone_anchors: ["measured", "italian-inflected", "host-first"]
never_say: ["best in the city", "like family"]
escalate_to: "liz@bellaria-yorkville.example"
audit_log: enabled
eval_suite: "hospitality-pricing-accuracy, allergen-tagging, refund-policy"
Group-level evals run nightly. Persona overrides are local — escalation routing, never-say lists, voice tuning.
Live activity · Yorkville
- Booking M. & J. Bellini anniversary 5:30 confirmed · alcove pre-set — 2 min ago
- Voice 11:42p after-hours cancellation → escalated to floor manager — 8 min ago
- Drip Anniversary 7-day pre-send → 4 guests this week — 14 min ago
- VIP arrival É. Tremblay tonight 9:45 · brokerage table prepped — 23 min ago
- Compliance social post superlative softened (group queue) — 41 min ago