Custom · Customer portal · Northfield Engineering

Welcome back, Scott.

↑ Vendor view
Friday, May 23

Today · Northfield Engineering

Open tickets & access requests
0 +2 today
across your org · tap to open inbox
LIVE Your org right now via billing + usage
0seats in use
0API req/min
0open tickets
0contract / yr

Inbox 3 to action

  • TICKET9:42 AM
    Jamal Thompson · DevOps / API rate limit
    Bulk-import job tripping the 2,000 req/min ceiling again — asking to lift the cap for tonight's migration window.
    PAL-2188 · raised today 9:42 AM
  • SEAT8:15 AM
    Robin Singh · Platform team / seat request
    Asking to add two new platform engineers as Members — 13 seats still available on the Enterprise plan.
    REQ-0461 · raised today 8:15 AM
  • TICKETApr 27
    Léa Karam · PM / Slack OAuth scopes
    Slack approval workflow needs the right OAuth scopes before it can be enabled for the team — question sitting in the CSM queue.
    PAL-2174 · raised Apr 27

Scoped AI assistant answering tier-1

At a glance

Seats
0 / 75
13 available
API usage
0
2.84M / 4M
Renewal
Aug 12
Q3 2026
CSM
Sandra
Aoki
Custom-built portal scoped to your systems, identity & billing Talk to us →
Live demo. Tap Resolve on a ticket — or wait a moment for a new one to auto-file — to see what RautingTech does across your identity, billing & usage systems.

This is the customer-side of a Custom build.

Palio Ops sells a SaaS product. Northfield Engineering is one of their 38 enterprise customers. This is what Scott (Northfield's admin) sees when he logs in — his team, usage, feature flags, billing, support tickets. Multi-tenant means every customer org gets their own scoped workspace. Vendor side: ↑ flip to operator console.

Active seat users
62 / 75
13 seats available
API requests / min (peak)
1,840
over limit · raised earlier
Open tickets
3
1 in DevOps queue
Annual contract
$24K
renewal Q3 2026
AI assistant · scoped to your org

Need help? Ask the assistant.

The same AI that handles tier-1 support knows your org's plan, your team's recent activity, and your feature flags. It doesn't see other customers' data — only Northfield's.

Usage · this month

API requests2.84M / 4M (71%)
Project imports1,820 (limit raised today: 1,200 → 2,000 req/min)
Storage184 GB / 500 GB
Webhook deliveries42K / 100K

Team · 62 active 13 seats available

SH
Scott Hsieh scott@northfield-eng.example · IT director
AdminToday
MK
Maria Klein VP Engineering
Admin2 hr ago
JT
Jamal Thompson DevOps lead
Member12 min ago
RS
Robin Singh Senior platform engineer
Member1 hr ago
LK
Léa Karam Project manager
Viewer3 days ago

Feature flags · self-service

AI auto-suggest in projects Beta · enabled for 14 of 62 users
Async bulk-import endpoint Bypass rate limits for batch jobs
Slack approval workflows Requires Slack OAuth
Audit-log webhook (SOC 2) Outbound webhook on every state change
Read-only viewer accounts Free, no seat consumed

My open tickets · 3

PAL-2188
API rate limit on import Resolved by AI · limit raised 1,200→2,000
Today 9:42
P2
Auto-resolved
PAL-2174
Slack OAuth scope question In CSM queue
Apr 27
P3
In queue
PAL-2161
Q1 usage report request CSM working on it
Apr 24
P3
In queue

Contract · Enterprise

PlanEnterprise · 75 seats
Annual$24,000 USD
RenewalAug 12, 2026
CSMSandra Aoki